Liaison for Computing: Administrative

Summary of PositionThe Liaison for Computing (LFC) is a technologist role that prioritizes building relationships with constituents so as to increase the effectiveness of IT support, and by extension, provide an exceptional educational experience for our students.  The LFC serves as the primary point of contact for IT needs for designated departments at Luther Seminary and Augsburg University.  The LFC cultivates effective and innovative use of IT resources through positive professional working relationships, awareness and expertise in discipline-related IT resources, and through consultative just-in-time support.  The LFC manages and shapes the support needs of designated departments, sees resolutions through to completion, and works to systematically improve IT literacy.Primary ResponsibilitiesDevelop positive, professional working relationships with designated administrative and academic personnel.  Time is shared between supporting faculty, staff, and students at Luther Seminary, supporting administrative staff at Augsburg, all while maintaining a balance between working with designated staff and investing in the IT office area.Provide consultative just-in-time support to ensure adequate responsiveness levels for the department, regularly monitoring support channels and delegating as needed.  As part of the administrative LFC team, provide first level troubleshooting and service of computer and telecom equipment used by designated personnel in a team-based support model.Maintain awareness of, and develop useful expertise with, IT resources relevant to the designated departmental areas.  Compile and refine documentation and training materials as part of the User Support team.Identify support trends and consult with other members of the User Support, Enterprise Solutions, and Systems & Infrastructure teams around issue resolution.Work with designated administrative personnel to recommend acquisition of resources as needed. Serve as an advocate for the recommendations.Additional ResponsibilitiesSupervise student workers deployed in troubleshooting and service tasks. Manage support of designated personnel in consultation with other members of the User Support, Enterprise Solutions, and Systems & Infrastructure teams.Participates in appropriate IT department and working group meetings to stay informed about current IT systems and policies as well as provide feedback and guidance for the design and evolution of IT systems and policies.Support and participate in projects brought forward by the Enterprise Solutions and Systems & Infrastructure teams.All other duties as apparent or assigned by supervisor(s).  Daily work schedule may depend on the needs of supported departments.Work Environment and Physical DemandsTypical work environment is an office with visits to faculty and staff offices as needed. Sedentary work for long periods of time.Regular computer and phone use.Lifting and carrying of computer equipment periodically, up to 30 lbs.Travel to Luther Seminary and other off-site locations may be required.