Coach- Student Success

Opportunity at a GlanceThe Student Success Coach appropriately manages programs, interventions, and relationships with students, faculty and colleagues to achieve a balanced and effective support system targeted to address identified risk factors for an assigned portfolio of locations or programs. The priority population is at-risk students throughout the student life cycle. The approach is to be evidenced based, resulting in gains in retention and graduation. The Student Success Coach plays a pivotal role in creating and sustaining a culture that advances student success. Reporting directly to the Associate Dean of Student Research Administration, the Student Success Coach will work with students, faculty and program leaders. ResponsibilitiesCoordination and facilitation of doctoral capstone processKeeping accurate and highly-organized records of milestone completions and other capstone activitiesInvestigating incidents or issues reported by students and faculty, and advising on the best course of actionMonitoring and engaging in technical workflow of capstone process within a capstone management systemHigh level of customer service and supportHigh attention to detailAbility to interpret reported issues into actionable solutionsProvide personal and detailed technical support regarding the dissertation and doctoral study process through email, phone, or video conferencingDetailed email guidance to students and faculty related to progress in the capstone research processSpecialized support for new faculty as they acclimate to Walden’s capstone systems and processesPhone or video consultation with faculty for capstone management system and assisting students in making progress in the research processUtilizing reports for proactive outreach to students and faculty for support in the research processPulling data and presenting reports related to capstone progress for university- and program-level leadership