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- Quality service skills.
- Proper phone etiquette and customer service.
- Ability to maintain confidentiality.
- Ability to recognize and act on problems.
- Good learning skills.
- Ability to be adaptable.
- Strong attention to detail.
- Stress tolerance.
- Ability to accurately follow documented procedures.
- Ability to learn new technologies as they are incorporated into the environment.
- Good grammar, writing and communication skills.
- Ability to communicate effectively both verbally and in writing.
- Ability to work with supervisors and co-workers.
- Ability to work in a team environment or individually to achieve results.
- Positive team interaction.
- Good organizational and interpersonal skills.
- Proficient in Microsoft Office and Microsoft Windows.
- Remote access understanding
- Working knowledge of virtualization technology, specifically VMWare.
- Knowledge of Wide Area Networks and Internetworking.
- Knowledge of Windows Server 2012R2, 2016, 2019, Windows 10/11, Office 2016 and later. Exchange 2016, Azure, M365
- Good knowledge of Microsoft infrastructure technologies including DHCP, DNS Active Directory, Group Policy Objects, and PowerShell scripting.