Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Quality at UnitedHealth Group means striving for excellence in everything we do in order to help us achieve our Mission. Simply put, it’s in our DNA and why we’re in business — to help people. Our Mission serves as our why; our Values unite us around how we will achieve it. Because when we follow our Mission and live our Values, we deliver Quality. We are seeking a dynamic and experienced Sr Data Analyst with broad knowledge of the digital analytics space and a deep understanding of Adobe reporting offerings and solutions. Bringing your experience solutions for end-to-end reporting for clients, you know what it takes to transform cross-channel datasets into meaningful metrics and visualizations. Working closely with business stakeholders, you’re the go-to person for crafting insightful reports and dashboards that address critical business questions. On top of your technical expertise, you excel at leading project teams in fast paced environments and collaborating effectively with clients and team members at all levels.You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:
Develop reports and analytics that analyze Marketing and Operational trends and performance metrics within Adobe CJA
Partner with the business to gather reporting requirements and gain a deep understanding of the data
Identify opportunities to drive efficiencies within the business processes
Leverage analytics to identify quality issues and drive to solutions
Build relationships with related functions within Marketing to ensure clear, two-way communications channel
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
4+ years of experience in data or business analysis
4+ years of experience gathering and documenting requirements from the client or business
Experience developing reporting, data structures and data insights within Adobe Customer Journey Analytics
Experience in cross-team collaboration, particularly with the ability to cross technical and non-technical stakeholders
Proficiency in distilling insights and presenting to business leadership
Preferred Qualifications:
Experience with Adobe Analytics and Adobe Experience Platform suite of tools
Experience working with the integration of customer experience (e.g. survey) and customer behavioral data
Knowledge and understanding of cross-channel (digital, contact center, etc.) customer journey data and analysis
Background in the healthcare industry
Passion for understanding and improving the customer experience
Proven exceptional critical thinking skills, including the ability to quickly assimilate new information
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyCalifornia, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.