Desktop Support Engineer

Trident Consulting is seeking a "Desktop Support Engineer" for one of our Client in Duluth, MN (Day one Onsite). A global leader in business and technology services.

• Resolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote tools Diagnose and repair hardware problems, set up, configure and test equipment.
• Perform preventative maintenance and install upgrades and options Ownership of incidents/requests from start until resolution All aspects of IMAC (Install, Move, Add, Change) including onboards/offboards Resolve “walk up” requests for assistance including business hour Support at walkup windows across North America.
• Maintain technical knowledge on our company’s applications and services Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company Creation & verification of Knowledge Base (KB) articles Analyze, document, and escalate critical issues to appropriate support groups Image laptops and desktops Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees
• Assist with server installs, repairs and maintenance as required Assist with network issues and performance issues
• Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required
• Assist with switch and router installs and replacements