Manager Operations Support

We have an exciting opportunity available for a Manager, Operations Support based out of our corporate office in Bloomington, MN.  This role will leveraging strong Quick Service Restaurant (QSR) in-store operations experience, leads and manages key Operations-related projects. Operates at both a strategic and a tactical level. Partners with colleagues and leaders in U.S. Operations, Concept Support Services, as well as other cross-functional stakeholders. This role is critical in driving efficiency, supporting franchisees, and collaborating with cross-functional teams to enhance operational performance.Key Accountabilities Include:Project Leadership:Leveraging strong in-store QSR operations experience and understanding, effectively and independently oversee and execute operational projects within scope and budget, ensuring timely completion and alignment with business goals:Independently and effectively create and manage project plans, expectations, scope, and timelines, as well as key stakeholders, project milestones, decision makers, success metrics and communications. Ensure that all affected parties are informed and in support of the proposed plan.Serve as the first line of communication with the IDQ field teams on assigned projects and strategic initiatives.  Troubleshoot and recommend courses of action to resolve identified field-related issues.Demonstrate initiative and planning skills, by proactively identifying issues and potential project-related problems, bringing together appropriate decision makers, suggesting resolution options when appropriate, and ensuring that the right decisions are made.Analyze, develop, and track important company metrics against goals and providing timely and accurate reporting to company leaders.Work with Analytics team to monitor key metrics and provide insights to leadership on project outcomes and operational performance.Identify opportunities for process improvement and implement solutions that enhance efficiency and scalabilityOther Duties as Needed:Training and communication:   Collaborate with appropriate colleagues to develop clear documentation, presentations, and training materials to support operational rollouts. Respond to communications from customers and franchisees regarding operational issues in a timely manner.  Special assignments and other duties as needed per the direction of Director or VP of CSS.