IT Program Manager

We are seeking an experienced IT Program Manager to join our team in Bloomington, MN. The program manager will drive the technology strategy and projects for Dairy Queen, including corporate and retail systems. The Program Manager will act as the primary point of contact for Information Technologies to operate cross-functionally and manages the strategic design, planning and execution of systems and processes from design to end of life. Manages and interfaces with internal and external technology resources, third party technical partners, and cross-functional business teams.Ensures the strategic solution programs are delivered on time, within scope, budget and with quality. Leads the successful delivery (development, deployment and adoption) of programs that are critical for Dairy Queen. These programs have direct correlations to bringing new solutions to market and generating additional revenue for the company and franchisees. Being effective in this role requires a natural ability to lead, build strong trusting partnerships across the organization and drive progress. This requires a highly resourceful individual who thrives in a fast-moving, complex environment requiring strong emotional intelligence and self-motivation. Ability to influence & energize diverse set of stakeholders towards a common goal.Key Accountabilities Include:Information Technology Program ManagementLead cross functional team whose charter includes delivering/leading key strategic solutions for DQ (Enterprise and Retail Technology).Development and execution of project plan and all related tasks. Ability to manage multiple project teams across various phases of project lifecycle Manage program budget, resources and timelines.Deliver solutions on time, on budget, on scope with high quality. This is critical for the Program Manager to drive.Develop and execute change management plans as needed by programs.Ensure the solution is ready for market and cross functional deliverables are being completed and in line with the project plan.Information Technology Project ManagementDevelop and maintain a project management methodology and framework to integrate, deploy, and sustain strategic initiatives into the DQ Information Technology ecosystem.Interface with a broad spectrum of organization from senior leadership to subject matter experts (SMEs) to identify organization needs and develop sustainable technology solutions.Oversee I.T. governance as it relates to intake, prioritization and risk management of I.T. initiativesDevelopment and execution of project plan and all related tasks. Ability to manage multiple project teams across various phases of project lifecycleInformation Technology Architecture and AdministrationDevelop technology roadmaps for Enterprise Systems and Retail Technology.Assess feature functionality and recommend implementation and usage.Manage relationships with external vendors and consultants to support and drive information technologies.Ensure training for system implementation, support, and configuration.Provide escalation support for franchisees and vendors as applicable.When new releases arrive, work with vendor to understand (at an expert level) all system configurations, capabilities, and limitations.