The starting rate for this position is $16.52 per hour and varies based on experience.Job SummaryEntrance Attendants provide a resource to patients, family members and guests in the hospital and other campus buildings. They handle way-finding questions and personally escort patients/family members via wheelchair to destinations as appropriate. They work to assure spaces are clean, tidy and organized and direct traffic flow and provide assistance at the Hospital Entrances.Entrance Attendants handle symptom and exposure screening of incoming patients, families, vendors, delivery people, employees and physicians as they access buildings.Essential FunctionsPresent an excellent first impression to all customers by greeting them promptly with a warm and friendly reception.
Provide Hospital wayfinding for patients and visitors.
Support patient, family, guest information needs, including appropriate hospital resources to assist in problem resolution.
Maintain a clean and tidy first impression. Clean the lobbies, entrances and outside doorways.
Always maintain professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
Perform Service Recovery and conflict resolution for unhappy guests. Work with Service Excellence to support positive outcomes and resolution to customer needs.
Assist patients and families in and out of their vehicles as needed at the hospital entrances. Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking. Work with the Security & Valet teams as needed.
Round throughout the hospital and campus to locate wheelchairs and scooters. Clean them daily and tag them for repair as needed. Maintain appropriate volumes of chairs and scooters at each active entrance.
Surgical areas: Provide liaison activities between the clinical staff, physicians, and the patient companions. Problem solves, assist with communication as appropriate. Enter text page phone numbers for family members to be updated throughout the surgical procedure.
Assist with Lost and Found services as needed.
Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking. Work with the Security & Valet teams as needed.
Assist with cab, bus vouchers and other transportation as needed.
Utilize effective communication skills to incorporate specific age, culture and developmental needs.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Relocation assistance (OPTIONAL)
Qualifications
Required High School Diploma
Completion of department-based training with demonstrated competence. Required
CRT-At least one Certification from preferred list - UNKNOWN
CRT-Basic Life Support (BLS) - AHA
CRT-Basic Life Support (BLS) - ARC
About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. Primary LocationSITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal OakDepartment NameHospitality - Royal OakEmployment TypePart timeShiftVariable (United States of America)Weekly Scheduled Hours0.01Hours of WorkVariableDays WorkedVariableWeekend FrequencyVariable weekendsCURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.You may request assistance in completing the application process by calling 616.486.7447.People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.