POSITION SUMMARY: Responsible to greet and gather information from each patient providing high level customer service while facilitating accurate and timely completion of registration and preparing all patient accounts for inpatient/outpatient billing to maximize payment for hospital and clinic services. Responsible for verifying a patient’s insurance, benefits, coverage, and eligibility. QUALIFICATIONS:
Must be high school graduate or equivalent.
Must be able to work well with the public.
Have knowledge of office equipment.
Computer experience preferred.
Must be willing to do all office procedures, including switchboard, filing, and admitting of patients into the computer software system.
Must be willing to work a flexible schedule which may include weekends and/or holidays.
Heartsaver CPR Certified (obtain upon employment)
DUTIES & RESPONSIBILITIES:
Register outpatients in the order they arrive, making sure all orders have physicians’ signature and diagnosis. Help keep track of patients in the waiting area.
Cerner/Revenue Cycle queues to correct and verify insurance and demographic information.
Issue IMM Form to inpatient Medicare Patient and MOON form to outpatient Medicare Patient.
Register emergency room patients.
Register referral lab slips in a timely manner and get the information to the lab so they can process specimen. Make sure slips are signed by Physician and diagnosis in on the slips.
Notify nurses that there is a patient that needs to be seen for triage.
When appropriate make sure that the HIPAA privacy consent is signed, dated and witnessed and a copy given to medical records.
Make sure that the consent for treatment is signed, dated and witnessed for each patient.
Make sure that each authorization for services from a physician’s office is accurate, complete and if a prior-authorization is required. Route all outside orders to PA/CS office.
Puts the correct insurance plan(s) in each admission and verifies that the patient’s contract number is correct. Scan Insurance card into EMR.
Updates patient information each time a patient is seen at SMH. Check phone number, address, etc. for accuracy.
Gets all important information when patient is admitted for an accident or for follow-up to an accident (when, where, how, why, potential workers compensation, etc.).
Maintain files of outpatient information sheets and documentation.
Originals - Medical records basket
Departmental Copy - Send with patient to department.
Input outpatient account for employee physicals by client bill.
Registers MCF (Medical Care Facility) patients as client bill unless insurance is provided.
Able to operate the ABN system and inputs the ABN information correctly and completely when needed during registration process. ABN starts in physician office.
Work with the Patient Financial Counselor to assist patients if necessary.
Work assigned holiday in rotation with other Business Office staff.
Demonstrate appropriateness in meeting objectives in age-specifics.
Collect co-pays on specialty clinic visits, receipt, and run report at end of shift.
Train co-workers when needed.
Assume door screener as needed.
Performs other duties as assigned.