Collections Specialist

Description We are seeking a Collections Specialist to join our team in the manufacturing industry, based in Lansing, Michigan. As a Collections Specialist, you will be tasked with managing customer accounts, processing credit applications, and handling collections via phone and email. This role also involves problem-solving and working closely with the accounts receivable and credit teams. Responsibilities Manage and maintain up to 500 customer accounts Comfortably handle collections over the phone and via email Process and handle customer credit applications with accuracy Maintain customer credit records with high precision Work closely with the accounts receivable and credit teams Solve problems related to collections Utilize accounting software systems, SAP, and Salesforce for various tasks Promote team collaboration and contribute to a tight-knit team environment Handle collections both locally and internationally Strive to enhance team performance and improve collections status. Requirements Possession of an Associate's degree in a relevant field Proficiency in using Accounting Software Systems for managing financial records Familiarity with Accurint for locating and researching assets Experience in using ADP - Financial Services for payroll and HR services Ability to operate CRM systems for managing customer relationships Knowledge of Epic Software for managing business operations Experience in managing Accounts Receivable (AR) Proven ability to handle and manage answering inbound calls effectively Proficiency in executing billing functions accurately Experience in claim administration and management In-depth knowledge of collection processes and techniques Proficiency in using SAP software for business operations Experience working in Salesforce environments for managing customer relations and sales processes. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .