Customer Support Specialist

Job DescriptionWe are seeking a Customer Support Specialist to join our growing team. In this role, you will be the first point of contact for customers, addressing inquiries, troubleshooting issues, and ensuring that every interaction reflects our commitment to excellence. This position requires strong communication skills, problem-solving abilities, and a customer-first mindset.ResponsibilitiesRespond promptly to customer inquiries via phone, email, and chat.Provide accurate information, guidance, and troubleshooting to resolve customer issues.Escalate complex cases to appropriate teams when necessary.Document customer interactions and feedback to improve processes.Collaborate with cross-functional teams to enhance the customer experience.Maintain a positive, empathetic, and professional attitude at all times.