Customer Service Representative

Job DescriptionWe are seeking a Customer Service Representative to serve as the first point of contact for our customers. The ideal candidate will be responsible for managing inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner. This is a full-time position based in our Grand Rapids, MI office.ResponsibilitiesHandle inbound customer inquiries via phone, email, and in-personProvide accurate information regarding products and servicesResolve customer concerns and complaints efficientlyMaintain detailed and organized customer recordsCollaborate with internal teams to ensure customer needs are metFollow up with customers to ensure satisfactionAdhere to company policies and quality standards