Customer Service Officer

Job DescriptionWe are currently seeking a detail-oriented and proactive Customer Service Officer to join our growing team. This role is responsible for delivering efficient, accurate, and courteous service to customers, handling inquiries, and resolving issues in a timely manner. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a customer-first mindset.ResponsibilitiesRespond to customer inquiries via phone, email, and in-personResolve product or service issues by clarifying customer complaints and determining the best solutionMaintain customer records by updating account informationProvide accurate, valid, and complete information using the right methods and toolsFollow communication procedures, guidelines, and policiesEscalate unresolved issues to the appropriate internal departments when necessaryKeep up-to-date with product knowledge and internal procedures