Customer Service Assistant

Job Description:We are currently seeking a motivated and detail-oriented Customer Service Assistant to join our growing team in Grand Rapids, MI. In this role, you will serve as the primary point of contact for customer inquiries, ensuring a high standard of client satisfaction through clear communication, timely solutions, and a customer-first attitude.Responsibilities:Handle incoming customer inquiries via phone and email in a professional mannerResolve product or service problems by clarifying the customer's concern and providing appropriate solutionsMaintain customer records by updating account informationWork collaboratively with other departments to ensure seamless service deliveryProvide feedback on recurring issues and customer trends to improve overall serviceMonitor and follow up on customer orders, returns, and general requests