Customer Service Assistant

Job DescriptionWe are currently seeking a Customer Service Assistant to join our dynamic team in Grand Rapids, MI. The ideal candidate will be responsible for ensuring customer satisfaction by providing timely, professional, and effective support. This is a full-time position suited for individuals with strong communication skills and a genuine interest in helping others.ResponsibilitiesRespond promptly to customer inquiries via phone, email, and in-personResolve product or service issues by clarifying the customer's concernsMaintain accurate records of customer interactions and transactionsFollow up to ensure customer satisfaction and support case resolutionCollaborate with other departments to provide seamless customer supportAssist with order processing, invoicing, and service-related documentationSuggest improvements to enhance customer satisfaction and efficiency