Account Representative

Job DescriptionWe are currently seeking a motivated and detail-oriented Account Representative to join our team in Grand Rapids, MI. The Account Representative will serve as the primary point of contact for clients, ensuring their needs are met and exceeded. This role is perfect for individuals with strong interpersonal skills and a passion for delivering exceptional customer service while driving business results.ResponsibilitiesServe as the main liaison between clients and internal departmentsManage and grow assigned client accounts through regular communication and supportDevelop a deep understanding of client goals, needs, and challengesEnsure timely resolution of issues and concernsPrepare account reports and track performance metricsMaintain accurate records of client interactions and transactionsAssist with onboarding new clients and presenting service updates