Patient Specialist

Our patient specialists are the heart of our practice – they are the first impressions to be made on our patients. Our team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:  Work-Life Balance: (include hours) Time Off: Up to 3 weeks PTO (Monday-Thursday 8:30AM-5:30PM, Fri 8:30AM-3:30PM) + 8 Paid Holidays (PTO rolls over!) Parental Leave: Up to 3 weeks paid 401(k) Match Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues CE & Growth: SPEAR access + continuing education Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans Pet Insurance: Flexible plans + 24/7 telehealth for your pet  Key Responsibilities Responsible for scheduling new patients and effectively managing both the Doctor and Hygiene schedules  Act as a liaison or case manager between the practice and the patient Answer questions about treatment plan, discuss financial options, and make agreements about treatment, cost, and method of payment Schedule treatment for patients who have existing treatment plans Ensure that patients with outstanding balances are informed of the practice’s financial policy Track and record the referral source on all new patients.