This position is ideal for a newly HS graduate or Retiree
Kind, friendly, truly caring & supportive company environment looking for an addition to add to the company family.
Someone with the skills along with patience and positive attitude who's willing & able to take instruction and learn their specialized position.
Hands on training is part of our culture; be ready for everyone to help teach you the position with kindness, care & respect. All that is asked is the same kindness, care & respect in return.
Primary focus points of the position are:
- Enrollment onboarding (multi-method communication)
- Document management/continuity (multi-method communication)
- Active customer account continuity & assistance (multi-method communication)
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
As an Enrollment Specialist/CSR; contacting new referrals and walking them through the enrollment process along with explaining how the services work; doing this with respect, patience & kindness.
Remain self-driven with quality and consistency in all that you do.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools and reach out for assistance any and every time that it's needed
Handle customer complaints, provide appropriate solutions and alternatives ; follow up to ensure resolution and reach out for assistance any and every time that it's needed
Log records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies.
Skills
PC skills; via Customer Records Management software.
Proven customer support experience with professionalism, kindness & patience.
Professional and kind phone contact handling skills and active listening.
Task & Calendar follow-up self-scheduling & up keep.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication skills.
Ability to multi-task, prioritize, and manage time effectively.
High school degree
Physical Demands for the job
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
1. The employee is regularly required to stand, walk, and sit, as well as talk and hear.
2. The employee is required to use hands to operate office equipment.
3. The employee must occasionally lift and/or move up to 20 pounds.
Healthcare, dental and vision included
Paid Time Off