Customer Support Assistant

Job DescriptionWe are seeking a Customer Support Assistant to join our team in Detroit, MI. This role is responsible for providing efficient, accurate, and friendly support to customers through phone, email, and in-person communication. The ideal candidate is organized, solution-oriented, and thrives in a team-focused environment.ResponsibilitiesRespond to customer inquiries and provide information about products and servicesResolve complaints, process orders, and handle returns or exchangesMaintain detailed and accurate records of customer interactionsFollow up with customers to ensure their needs are metCollaborate with internal departments to support customer needsProvide feedback to help improve support processes and client satisfaction