Location: Washtenaw County, Michigan
Hourly Rate: $20/hr
Hours: 15-20 hours per week (Flexible schedule)
About Us:
We’re an expanding startup committed to helping people navigate the digital world, with a special focus on older adults. Our mission is to make technology accessible, and we’re looking for a service-minded, patient, tech-savvy Digital Coach to join our growing team. As we expand into Michigan, we're searching for someone who thrives in problem-solving, enjoys troubleshooting, and loves making a difference in people's lives.
What You’ll Do:
Provide Tech Support: Assist clients with various tech-related tasks such as setting up devices, troubleshooting issues with Macs, Windows, printers, and mobile phones.
Troubleshoot & Diagnose: Identify and solve tech problems in a variety of settings (in-home or virtually).
Human Connection: Build strong relationships with clients, especially older adults, offering guidance in a clear, understandable, and compassionate way.
Educate: Empower clients with the knowledge and skills to confidently use technology in their everyday lives.
Work Flexibly: Manage your schedule to complete 15-20 hours per week, with a balance of in-person and remote work.
Who We’re Looking For:
Tech-Savvy: Comfortably work with Macs, Windows PCs, printers, phones, and other basic tech tools.
Problem Solver: You’re a natural when it comes to diagnosing and solving technical issues, whether it's fixing a printer or setting up a new device.
People-Focused: You have experience working with older adults and enjoy explaining tech in a way that is clear, patient, and approachable.
Professional & Trustworthy: You’re comfortable entering clients' homes and providing services in a respectful, professional manner.
Reliable Transportation: Must have reliable transportation to get to and from client appointments in a timely manner.
Flexible & Growth-Oriented: Interested in being part of an expanding team and helping shape the future of our service.
Preferred Qualifications:
Previous experience working with older adults, either in a professional or volunteer capacity.
Familiarity with troubleshooting common tech problems related to computers, printers, and phones.
Experience with both Mac and Windows operating systems.
Why Join Us?
Be Part of Something New: Join a growing team at the beginning of something exciting!
Flexible Schedule: 15-20 hours per week with the ability to manage your time.
Competitive Pay: $20/hr to start with opportunities for growth as we expand.
Impactful Work: Help people feel confident in their tech use and improve their daily lives.
If you’re passionate about technology, enjoy helping others, and want to be part of a team that’s making a real difference, we’d love to hear from you!