IT Support Specialist II puesto vacante

Vacancy caducado!

Job Role/Duties: Provide front-line onsite and remote technical support to customers locations, including troubleshooting hardware, VPN, printers, and network connectivity. Set up, configure, and troubleshoot computers, laptops, printers, peripherals, phones, and networking equipment such as network-based printers. Excellent customer service skills, professional appearance, and positive attitude. Communicate in an open, engaging, and helpful tone across all channels including email (tickets), chat, SMS, video, and phone calls. Performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. Uses the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests.

Education and Experience: 3+ years successful experience in a similar position in computer repair and maintenance with troubleshooting and repairing Servers, PC's, laptops, hardware and printers.

Preferred Certifications: CompTIA A+, CompTIA Network+, and/or CompTIA Security+ Experienced with Microsoft OS & Office software. Intermediate user-level hardware and software skills, including, Microsoft Windows 10, Office 365, Adobe products, VPN, Smartphone, as well as other out-of-the box, and proprietary software, and MFP s/printers. Linux experience a plus.

Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance

Schedule: 8 hour shift Day shift Monday to Friday On call Rotation

Experience: Troubleshooting: 2 years (Required)

Vacancy caducado!

ID	#20295215
Estado	Michigan
Ciudad	Ann arbor
Tipo de trabajo	Permanent
Salario	USD $40,000 - $75,000 40000 - 75000
Fuente	Cutting Edge Computers INC
Showed	2021-09-26
Fecha	2021-09-20
Fecha tope	2021-11-18
Categoría	Sistemas/redes
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Job Details

IT Support Specialist II