Technology Support Rep II

The Technology Support Rep II will be located at the Domino's headquarters in Ann Arbor, MI, providing effective, live Level 1 support for Domino’s In-Store Operators. The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly. Other aspects of the role include:Provide support to co-workers to ensure effective sharing of best practicesIncrease knowledge through continuing Domino’s Pulse education classesWorking in our beautiful World Resource Center in Ann Arbor, Michigan.Ideal candidates will be technically savvy, have previous Help Desk experienceFirst 3 months of the role will be training and M-F, 9-6 ESTFollowing training, must be open to working nights and weekends! Typical shifts include: 8am-5pm, 9am-6pm, 10am-7pm,12am-9pm, 3pm-12am, 5pm-2am, 12am-9amOnsite Monday, Tuesday, Wednesday & Thursday Pay for the role is $20/hr. plus a 5% bonus If you are a motivated to get into an innovative and forward thinking company like Domino’s, we want you!Qualifications2+ years of help desk experience preferredBachelor’s Degree preferred; not requiredAbility to work nights and weekends is a must!Experience with remote support preferredFamiliarity with basic networkingSQL experience preferred (reading & executing existing queries)Previous telecom and/or networking experience preferred