About the Job:
Blue Mountain Painting provides quality exterior and interior painting services to its residential and commercial customers.
The Office Administrator will become a part time position responsible for supporting the company owner and work crews in daily operations and sales administration. The position will require interfacing and coordinating with customers as necessary. The position will require in-person presence at the company headquarters in Marlborough, MA.
Job Responsibilities:
Establish and manage a supporting infrastructure for company operations including a dedicated email address, phone number, and sharable calendars. Organize company files to be maintained and accessible through a shared area.
Process incoming leads. Field initial calls, conduct follow up calls, enter customer information into the company’s customer relationship management system, and schedule estimates.
Maintain updated documents for tracking job costs, weekly sales, and sales leads.
Assist with customer management. Create and manage individual job folders. Create estimate templates for each customer to assist in management of sales, estimates, and job operations workflows. Schedule jobs and collect deposits. Provide clear and attentive customer communications regarding paint colors, job schedules, payment schedules and procedures, thank you emails, and review links.
Assist with administrative aspects of job operations. Process paint orders. Manage subcontractor paperwork. Assist with job site photographs and photograph management. Manage invoicing and collections.
Assist with administrative aspects of lead generation and sales. Manage social media posts and email lists. Manage networking outreach with strategic partners and centers of influence.
Execute other special projects as needed.
Qualifications:
Passion for understanding and growing with the business
Demonstrated organizational skills with high attention to detail and ability to manage and prioritize multiple tasks.
Self-starter with demonstrated ability to create efficiencies
Ability to effectively listen, learn quickly, and be flexible.
Ability to establish and maintain strong working relationships.
Experience in customer relations with strong customer service skills.
Strong verbal and written communication skills, with excellent follow through.
Ability to handle confidential information with discretion.
Aptitude for developing proficiency in specific tools used in business for process and customer management.
Milti-lingual (English, Spanish, Portuguese) preferred but not necessary
Applications: Applicants should send resumes to jesse@bluemtnpainting.com .