Vacancy caducado!
We are the largest independent battery distributor in the Northeast, and have been since 1985. Our Auburn, MA team is looking for an energetic and experienced customer service representative to join our small team (7-10 employees) of inbound call operations. We work in a supportive team environment, with lots of day-to-day interaction with other customer service representatives all in the same room. We value our great camaraderie and passion for providing the absolute best experience for our customers.
Key Responsibilities:
Field inbound customer calls and enter customer orders into NetSuite ERP system
Expedite sales orders and solve customer problems
Support our outside sales representatives
Outbound calling to customers to proactively procure orders ahead of normal delivery days
Using Netsuite CRM (customer resource management) to manage and provide information about our customers
Required skills and personal traits:
Highly motivated, enthusiastic and outgoing
Fantastic verbal and written communication skills
Prompt and dependable, a great teammate
Organized, attentive to details
Solid computer and software skills, including Word, Excel, Outlook
Great corporate citizen, executing tasks/initiatives to benefit the company
Experience using computerized ERP systems, NetSuite preferred but training will be provided
Adapt to using new platforms and learning new technologies
Ability to multi-task (i.e. talking on the phone to customers while simultaneously navigating the order system)
Prior customer service/inside sales experience.
Technical background or abilities are helpful. We sell products for electrical applications, so technical aptitude will be a bonus to help you succeed here.
Note: Passage of pre-employment physical and drug screen also required. Applicants must include a resume and cover letter.
Vacancy caducado!