Vacancy caducado!
Job Description
Career Opportunity: Assistant Vice President, Operations with Security Source in Metro-North BostonDo you thrive on managing a distributed network of low-voltage technicians? Do you excel at managing customer service, technical support, and project management? If so, we want to speak with you.Security Source developscomprehensive and cost-effective security solutions for multi-location businesses, implemented through our nationwide network of experienced professionals, who are available 24/7.
Our growing organization has a need for an
Assistant Vice President of Operations to join the team. You will manage a nationwide network of over 2,000 independent technicians to install and repair electronic security equipment on behalf of national multi-location customers. The Operations Group is responsible for project management, customer service, tech support, warehousing and shipping, and procurement.As the
Assistant Vice President of Operations, your responsibilities will include, but not be limited to:- Overseeing the customer service organization to ensure client SLA’s are met.
- Overseeing and coordinating nationwide technicians to install and repair security equipment.
- Identifying, selecting and rating contractors in our technician network.
- Overseeing the break/fix department.
- Working with the sales group to schedule, dispatch and confirm completed jobs and provide reporting to customers.
- Continually improving the organization's processes and operations to ensure efficient and effective execution of policies and procedures.
Qualifications
Requirements for the position include:
- At least 3 years of operations experience in organizations that deliver service through independent contractors.
- Demonstrated experience in implementing technology to reduce process inefficiencies.
- Experience with call center and/or dispatch environments.
- Demonstrated project and budget management skills.
- Impeccable attention to detail.
Additional Information
If you are looking for a great career opportunity, apply online today!
Employer is EOE/M/F/D/V. No third party candidates please.
Vacancy caducado!