Job Details

ID #6236664
Estado Massachusetts
Ciudad Westwood
Tipo de trabajo Permanent
Salario USD Up to $110,000 110000
Fuente iStaff
Showed 2020-11-30
Fecha 2020-11-17
Fecha tope 2021-01-16
Categoría Apoyo técnico
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Field Service Engineer

Massachusetts, Westwood, 02090 Westwood USA

Vacancy caducado!

We are currently seeking a Field Service Engineer with experience working in a Managed Services Environment for a full time permanent position located in the Greater Boston Area. This will be predominately a 100% remote position, however the successful Field Service Engineer should be semi local to Boston for Client Visits when needed.

Server Administration

  • Utilize strong working knowledge of network services to support network operations. This includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN connectivity.
  • Perform account management in AD, Exchange, and other platforms, including: creation, removal, changes, password resets, and bulk operations
  • Maintain a reliable update deployment scheme using WSUS

Networking and Security

Utilize conceptual and practical knowledge of firewalls to ensure secure network perimeter and stable connectivityConfigure L2/L3 switches and optimize network traffic and troubleshoot issuesPerform Wi-Fi connectivity troubleshooting

Virtualization

Working knowledge and experience with VMWare to create and edit VM’s, deploy templates, configure hosts with local storage, perform VM edits, troubleshootingExtend data stores/partitions, and troubleshoot HA clusters and iSCSI storage

Messaging

  • Utilize knowledge and experience with mail platforms such as MS Exchange and Office 365 to optimize configuration and resolve client issues
  • Troubleshoot mail-flow, and Exchange DAG replication

Support and Troubleshooting

  • Communicate with clients on-site to resolve technical issues. Utilize expert knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications.
  • Exercise expert MS Office and Mobile Device troubleshooting skills and knowledge to resolve client issues
  • Perform VirMalware removal
  • Maintain consistent backup sets, resolve issues should they arise
  • Deploy new hardware using imaging technology

General Responsibilities:
  • Update and maintain documentation
  • Effectively participate in on-call rotation resolving after-hours technical issues
  • Accurately, regularly, and effectively record time
  • Perform after hours work as needed for on-site support and infrastructure/server maintenance
  • Demonstrate and model function to new hires and level I and II engineers
  • Serve as a point of escalation to level I and II engineers

Skills:
  • Strong written and verbal communication skills
  • Must be customer focused and able/willing to provide “white glove” service
  • Strong problem solving skills
  • Ability to follow and adhere to defined process
  • Ability to effectively multi-task and work in a fast-paced environment while producing high quality results
  • Passionate about technology

Vacancy caducado!

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