Staff UX Researcher, Sales Order Management

What you get to do in this role:Collaborate with cross-functional teams to create research strategies for exploratory, generative and evaluative studies to inform the right priorities for product and design.Conduct various qualitative and quantitative research methods (like Focus group discussions, Depth interviews, Usability tests, Quantitative surveys, Secondary research etc.) to provide granular insights to stakeholders and leadership.Influence optimal product and design decisions by identifying customer pain points, addressing need gaps, and thorough competition analysis.Partner with Product Managers and Designers across different verticals and geographies to ensure that product and design roadmaps are supported by well-informed customer insights.Communicate and educate partners on findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etcEvangelize research and customer feedback through suitable platforms to stakeholders and leadership using effective and clear communication methods, to foster a customer-centric culture.