Renewals Subscriptions Analytics Manager

Must be located in Waltham, MA or San Diego, CA.ServiceNow is seeking a detail-oriented and analytical Renewals Subscription Analytics Manager to support the renewal sales process by ensuring contract accuracy, entitlement compliance, and seamless transitions into new subscription terms. This role acts as a critical partner to Renewals, Sales, Customer Success, and Deal Desk teams, ensuring that every renewal is structured correctly, aligns with licensing agreements, and meets ServiceNow policies including that customers renew in compliance at the beginning or the new term.What you get to do in this role:Renewal Readiness & Entitlement ComplianceValidate renewal quotes and orders to ensure they align with customer entitlements, contract terms, and usage dataWork closely with Renewals, Sales, Deal Desk, and Customer Success to proactively resolve discrepancies in licensing, usage, and contract terms before renewal executionEnsure that all renewal transactions comply with SaaS licensing policies, pricing models, and entitlementsConduct pre-renewal compliance reviews, ensuring customers are correctly licensed and any necessary true-ups or adjustments are factored into the renewalMonitor and enforce Day 1 compliance by verifying that customers have the correct entitlements and access to their subscribed services immediately after renewalUsage Verification & Risk AssessmentAnalyze customer usage data to ensure accurate entitlements and identify any potential gaps in licensingPartner with Business Intelligence teams to improve usage tracking and reporting, helping sales teams understand and act on compliance risksIdentify underutilized entitlements or overages, providing insights to help structure renewals correctlySupport internal audits and compliance checks, ensuring the accuracy of renewal contracts against actual usage patternsProcess Optimization & Stakeholder CollaborationAct as the bridge between Sales, Renewals, Deal Desk, and Compliance teams, ensuring all parties have accurate entitlement and usage information before the renewal closesIdentify inefficiencies in renewal compliance processes and recommend improvements to enhance accuracy and reduce manual effortSupport the automation of compliance and entitlement validation to streamline the renewal processParticipate in User Acceptance Testing (UAT) for system updates that impact renewal processing and entitlement complianceTrain and support internal teams on best practices around renewal structuring, compliance checks, and entitlement validationProcess Optimization & Stakeholder CollaborationAct as the bridge between Sales, Renewals, Deal Desk, and Compliance teams, ensuring all parties have accurate entitlement and usage information before the renewal closesIdentify inefficiencies in renewal compliance processes and recommend improvements to enhance accuracy and reduce manual effortSupport the automation of compliance and entitlement validation to streamline the renewal processParticipate in User Acceptance Testing (UAT) for system updates that impact renewal processing and entitlement complianceTrain and support internal teams on best practices around renewal structuring, compliance checks, and entitlement validation