Primary Family Coordinator

The Primary Family Coordinator (PFC) works under the direction of Sr. Director, Family Services. PFC manages referral and case activity to ensure phone follow-up and or response on-site to hospitals occur in a manner that meets NEDS’ mission, vision, and values while best serving Donor Families. The PFC participates in a remote work capacity and schedule that provides oversight of new and current referrals as well as the allocation of Family Services staff during call shifts.Only candidates with direct OPO Family Coordinator experience will be considered at this time.  FOCUS AREAS/ESSENTIAL JOB FUNCTIONS:Receives new referrals from Referral Resource Coordinator (RRC); rechecks donor registry, tissue eligibility, and when appropriate contacts hospital to obtain referral specifics and family dynamics to assist with donation discussion.Uses resources to determine the best phone and/or on-site response, dispatches appropriate staff accordingly.Collaborates with RRC Lead to communicate and determine FSC / FRC dispatching needs.Documents all follow-up into NEDS electronic medical record.Monitors referral and case activity overnightParticipates in required meetings and training.Performs other duties as deemed necessary by Senior Director and/or Manager of Family Services.Ability to work remote 12-hour on-call shifts. Approximately 16 shifts per month with rotating shifts between days and nights from 6:00am-6:00pm and 6:00pm-6:00am.