Cloud Services Systems EngineerFirstLight is a premier Managed Service Provider that offers fully managed technology solutions and data center services. We are expanding our Somerville, MA engineering team and are looking for technology professionals with 5+ years of experience supporting critical IT infrastructures and customers. The right candidate will be part of a tight knit, customer focused, and highly collaborative team that emphasizes knowledge sharing and skills development. Primary Responsibilities
Support of new and existing mixed VMware, Microsoft, and Linux managed environments
Troubleshoot and resolve Tier 2 escalations for managed VMware, Microsoft, and storage environments
Identify technology upgrades and improvements based on experience and industry best practices
Participate in the research and development on the latest virtualization technologies tools, and capabilities as well as other emerging infrastructure capabilities
Create and maintain architecture and troubleshooting documentation to reduce unnecessary escalations
Contribute to excellent customer service, communication, process support, and accountability
Create Cloud Backup and DR installations
Required Technology SkillsMinimum 5+ years of hands-on experience with architecture, implementation, and support of mixed Microsoft and Linux environments with the following technologies.
VMware 7/8
Microsoft server and AD
Clustering, replication, and high-availability technologies
High-performance storage
Enterprise systems and security
Storage networks
Solid Power Shell, Power CLI
Planning and directing complex projects
Acronis, Veeam, Zerto backup and disaster recovery technologies
Application firewalls and load balancers
IP networks, VLANs, subnetting, and common network protocols
MSSQL environments
Linux LAMP
IIS, Apache
Disaster Recovery
Required Executive Functioning
Detail oriented with excellent organizational skills combined with strong written and oral communication skills
Independent self-starter who is able to successfully complete job functions with minimal supervision
Reliable and a responsible team player (documentation, mentoring, and collaboration)
Strong desire to learn new skills and apply knowledge to solve unique challenges and improve the team.
Providing excellent service while interacting with customers
Certification and Education
VMware VCP or VCAP
Microsoft MCSA server 2016
BA/ BS in relevant subject preferred but not required.
About FirstLightFirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.FirstLight is committed to cultivating and preserving a culture of diversity, equity and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.