Vacancy caducado!
- Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC
- Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits.
- Help troubleshoot/support FR offices by phone and chat.
- Maintain an inventory of district resources. Maintain hot spare tracking and control for computer equipment in the district.
- Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs.
- Maintain network and telephone systems in company offices.
- Document hardware problems and their resolution within the ticketing system.
- Assist with special projects, as needed.
- Remote into and/ or control desktops to resolve technical issues.
- Follow established processes and procedures to work cases and handle inquiries to resolve office and associate issues.
- Maintain a technical working knowledge of product or products supported by the department.
- Handle Field contacts while ensuring quality measurement procedures, and work instructions are maintained within policy guidelines.
- Perform other duties as assigned.
- High school diploma or equivalent
- Experience with Windows Environment, Windows network configurations and MS Office (or equivalent)
- Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.
- Ability to work independently or on a team
- Oral, written and interpersonal communication skills
- Demonstrated decision making, analytical and problem-solving skills.
- Demonstrated organization, prioritization and project coordination skills.
- Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems.