Receptionist (101628)

Manages customer flow within the centerGreets customers, reviews systems and information customers provide to ensure they are connected to staff onsite for appointments and other activities to meet their needsCollects information from customers and scans into the systemCoordinates with department leads to ensure customers are seen timely and that their needs are met .Tracks customer wait times and makes recommendations for improvement Implements processes to continuously improve customer serviceEnters and/or updates customer information in specified system at each visitMay make referral of customers to other providers, as needed to meet individual needsProvides and or coordinates for the provision of accommodations to serve customers, including language accommodationsTranslates or interprets for customers as needed (or arranges for such services)Oversees the reception areas.Ensures that required posters in in required languages are in place, that customer materials are well-stocked at all times, and that reception area(s) are welcoming to customers and othersParticipates as part of the center's overall customer service team to communicate issues and resolve any barriers to providing quality customer service