Front Office Representative (Temporary) - Greater Boston

Front Office Representative (Temporary) - KIPP Academy Lynn Charter School KIPP Academy Lynn Charter School is looking for a temporary staff member to provide front office support from March 1 to September 30, 2025. They will be responsible for assisting the school’s operations team in the day-to-day operations of the school, with a primary focus on ensuring efficient office operations while providing exemplary customer service. In addition to maintaining the school’s administrative systems and routines, this role functions as a contact person for the school’s community including students, teachers, families, trustees, donors, and visitors. They will help maintain the school culture centered on our region’s core values and help amplify our children’s potential by creating a school experience that affirms, values, and challenges students each day. We seek to create a professional and authentic environment of joy, excellence, care, and community where educators can make long-term transformative outcomes for students.This role requires consistent and reliable demonstration of the following essential job functions and key responsibilities:KEY RESPONSIBILITIESDaily OperationsOversee the school’s main office duties (incoming calls, faxes, copy machines, files, mail, and deliveries, etc.).Provides excellent customer service to all families and community members entering the building.Coordinate parent requests for student early dismissal and transportation changes to ensure that the proper dismissal process is followed.Welcome and direct visitors as needed and assure the proper check-in process is followed.Deliver and respond to parent messages within 24 hours and check voicemails daily.Maintain and audit accurate attendance records and input tardies/excused absences daily. Student Information ManagementMaintain the completeness and accuracy of all student records.Maintain and update student data and information via the Student Information System.Support the Director of School Operations, School Operations Manager and School Leader with any additional student reporting or paperwork.Serve as the Student Information System coordinator and point person for support.Process student enrollment and registration; communicate with the Director of School Operations regarding student withdrawals.Expedite all inbound and outbound record transfers and requests.  Parent and Stakeholder CommunicationMaintain communication systems with families, acting as parent/community liaison (phone, email, in-person).Assist staff in the preparation of any parent newsletters and notices.Maintain all school postings and newsletters on site.Deliver mass phone, email and/or text messages to families as needed.Assist Operations team with translations as needed. Recruitment & EnrollmentManage all incoming applications and enrollment paperwork.Support with student recruitment efforts.Assist in lottery preparation, as needed.Assist with New Student/Parent Orientation (scheduling, enrollment packets, leading small groups).Create and manage files for all new incoming students. Office MaintenanceEnsure office materials are organized, stored neatly, and remain accessible to students/staff/parents, as needed.Ensure that the overall office is clean and creates a warm and welcoming environment. Student HealthAssist the school nurse in ensuring 100% of students return all applicable health paperwork.Assist the school nurse in family follow-up as needed.Regional ResponsibilitiesEmbody KIPP MA’s Code of Conduct by acting with integrity, leading with humanity, centering self-awareness and critical consciousness, taking personal responsibility, and engaging productivelyParticipate and engage in regional professional development and community events as requiredDemonstrated ability to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, and make reasonable judgments and decisions in a timely manner in accordance with the needs of the schoolSelf-awareness, flexibility and emotional intelligence to navigate a setting with students, families, and visitors who may express diverse needsThe consistent use of interpersonal and self-management skills to effectively support behavioral and emotional needs of students and guests to ensure a safe and inclusive environment, as well as build relationships and manage conflict with students, staff, and caregiversEffective communication skills to perform assigned duties and to meaningfully exchange information with students, staff, families and others in person, through written communication, in front of groups, and on virtual platformsPhysical mobility to move self in various positions in order to execute duties effectively, which may include kneeling, walking, pushing/pulling, squatting, twisting, turning, bending, stooping and reaching overheadPhysical strength sufficient to periodically lift and/or carry 25 pounds of materials or supplies and to physically restrain a student to keep from harming themself and/or others in an emergency situationManual dexterity sufficient to perform repetitive hand/wrist/arm motions and to operate a computer and office equipmentKIPP MA staff are supported in their demanding work by experienced and dedicated leadership and staff who have themselves proven successful in their roles. Our leaders maintain consistent school-wide systems and procedures - academic, behavioral, cultural, logistical - designed to permit staff to do their best work. In addition to the responsibilities listed above, there will occasionally be other duties as assigned that staff will engage in to help promote a positive and safe learning environment and culture.QUALIFICATIONSLove and unwavering belief in the high potential of all studentsCommitment to anti-racism and equityCommitment to working and engaging as part of a team2 years of customer service experience, preferably in a school settingBilingual (Spanish/English) requiredAssociate’s degree strongly preferredProven track record of exemplary customer serviceExcellent organizational skillsExcellent verbal and written skillsExcellent computer skills, including Microsoft Office (PowerPoint, Excel, Outlook) and Google SuiteExperience working with Student Information Systems strongly preferredA passion for working in a school setting and a passion for the mission of KIPP MADedication to helping children grow and learnPass Criminal Background ChecksKIPP MA is an Equal Opportunity Employer. We believe in the importance of being a diverse, equitable, and inclusive organization that enables all of our students and staff to thrive. We are committed to building an exceptional team that reflects the diverse backgrounds and experiences of our students. We also strive to ensure an inclusive community by creating a space for meaningful dialogue about issues of race and identity for our staff and students. We hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.