Utility House Person- Housekeeping (10PM-6AM Shift)

The Encore Boston Harbor Utility House Person – Housekeeping will provide deep cleaning services, including carpet cleaning and regular intensive cleaning of guest rooms, and will provide support services to all Housekeeping team members.  Utility House Persons will be responsible for cleaning assigned facility areas according to established quality standards and procedures. This includes, but is not limited to: fulfilling job responsibilities to support the department and maximizing opportunities for success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.  JOB RESPONSIBILITIES:   Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.Delivers and maintains a maximum level of property-wide service and satisfaction. Contributes to company-wide communication and best practices.Keeps informed of all new developments within the department.Maintains a safe and pristine work environment at all times.  Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.  Monitors and maintains cleanliness, sanitation and organization of assigned work areas.  Uses correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.Works with safety as a priority, and follows department and company safety standards.Maintains relevant knowledge of industry through continuing education and training.Performs any other job-related duties as assigned.