The Encore Boston Harbor Office Administrator – Surveillance will be responsible for performing administrative and office support activities for the Surveillance Department. Computer skills are required, as well as Internet research abilities and strong communication skills. This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.  JOB RESPONSIBILITIES:   
    Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.  
    Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
    Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. 
    Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department. 
    Delivers and maintains a maximum level of property-wide service and satisfaction.  
    Contributes to company-wide communication and best practices.
    Keeps informed of all new developments within the department.
    Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
    Fields telephone calls, receives and assists visitors, uses word processing, creates spreadsheets and presentations, files, and faxes.
    Assists with all aspects of administrative management, human resources, directory maintenance, logistics, equipment inventory and storage.
    Manages inventory of assets and supplies, monitors critical level of stocks, sources for suppliers and submits invoice(s).
    Sends out and receiving mail and packages; document handling, sending faxes, and managing files
    Prepares business correspondence using Microsoft Office Suite.
    Prepares meeting minutes, meeting notes and internal support materials.
    Manages special projects as assigned by executives and supervisors. 
    Held accountable, to a very high degree, for the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.  
    Delivers a maximum level of property-wide service and satisfaction.  
    Communicates effectively with administrators, executives, and team members property wide. 
    Supports all members of the Surveillance team with administrative needs, questions, and HR questions.
    Works with safety as a priority, and follows department and company safety standards.
    Maintains relevant knowledge of industry through continuing education and training.
    Performs any other job-related duties as assigned.