Director of Slots

The Encore Boston Harbor Director of Slot Operations is responsible for directing the management and operation of the Slots Department. The Director oversees daily slot operations and department performance. Supervises the Slot Shift Managers, Supervisors and ensures that gaming activity is conducted in accordance with the Gaming regulations. Responsibilities include, but are not limited to: implementing the department strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for slot department and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for slot financial performance, daily operations, and guest and team member satisfaction. JOB RESPONSIBILITIES:   Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.   care about everyone and everythingshow never ending attention to detailtake responsibility; don't leave it to othersalways strive to be better Implements short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.Held accountable for departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.Oversees the performance of team members under his/her area of responsibility.Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.   Administers departmental operating budget and financial controls. Responsible for financial planning, forecast, labor, and payroll for areas of responsibility.Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.Oversees all hiring, performance management, and employee engagement within the department.  Provides training opportunities, constructive and positive feedback at all levels.  Creates a motivating environment.Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success. Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand.Supports design of effective gaming machine layout on the casino floor including types, location, signage, denomination mix, and numbers of gaming machines.Analyzes statistics on gaming machines performance, floor layouts, hold percentages, service times, and oversees implementation of needed changes.Coordinates with Marketing Department to promote slot products.Oversees all slot operations and ensure activities are properly executed, including equipment maintenance, conversion and machine replacement, slot floor coverage and guest service needs.Assists in the coordination of and preparation of special gaming machines functions.Supports review of gaming machines performance daily, produces reports on gaming machines performance and evaluation monthly.Works with safety as a priority, and follows department and company safety standards.Maintains relevant knowledge of industry through continuing education and training.Performs any other job-related duties as assigned.