Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job Description:This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. The incumbent encourages sales lead participation through maintaining mutually beneficial customer relationships; responds to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment. The incumbent must be DOT certified and have UPS package Car driving experience in order to develop and maintain effective operational performance with services providers and other hourly employees as needed.Responsibilities
Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides
Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget
Applies an understanding of policies and procedures to situations and operations in a business area
Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results
Ensures implementation and maintenance of a comprehensive health and safety plan
Conducts risk management and safety compliance audits
Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives
Maintains employee safety training and certifications
Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent
Determines employee training needs to produce continuous development plans
Provides feedback and support
Conducts performance evaluations and resolve individual and group performance issues
Supports a collaborative work environment through continuous communication and relationship building
Applies legal, regulatory and safety compliance knowledge to reduce company risk
Assesses, identifies, measures and monitors customer or business needs and trends
Coaches and develops others using career development processes and tools
Preferences
Bachelor's Degree (or internationally comparable degree)
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Employer will not sponsor a visa for this or future positions
Must be currently located in the same geographic location as the job or willing to relocateyourself
Must be at least 21 years of age
Must have previous UPS Package car driving experience
Ability to lift 70lbs/32 kgs
Ability to work flexible shift hours, up to 5 days per week
Working knowledge of Microsoft word, Excel, Access, and Outlook
Must be DOT certified, and willing to take a physical exam, including a driving test
Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience
Strong oral and written communication skills
Job Grade: 20FEmployee Type:PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.Other Criteria:UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.Basic Qualifications:Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.Company: UNITED PARCEL SERVICECategory: OperationsRequisition Number: R24044615Location: Dartmouth,Massachusetts