Title: Manager, Jack’s Boat Rental
Reports to: Owner, Jack’s Boat Rental
Location: Wellfleet, MA
Status: Full time, hourly, non-exempt
Hours: 28 - 40 hours per week; flexible schedule
Salary: $22.00 per hour, share tips, plus end of season bonus
THE MANAGER(S) ARE TEMPORARY (SEASONAL) EMPLOYEES WHO ASSIST IN CUSTOMER SERVICE AND TEAM MANAGEMENT FOR JACK’S BOAT RENTAL IN WELLFLEET, MA. OPEN FROM LATE MAY THROUGH MID-SEPTEMBER. MANAGERS HAVE WIDE-RANGING CUSTOMER SERVICE, OFFICE MANAGEMENT, AND BOAT-HANDLING JOB DUTIES.
Assist in registering customers in renting/returning non-motorized boats.
Manage daily flow of activity, including deliveries, pickups, returns and customer service
Manage on-line reservation system to ensure customer satisfaction
Manage work schedule for all team members
Inspect all equipment on ongoing basis and arrange repairs/maintenance as required
Train/supervise/schedule boathands; ensure all policies and protocols are followed
Assist in fitting customers with proper paddling/sailing equipment.
Demonstrate safety and paddling instructions to customers, as needed.
Provide written and verbal safety, skill, destination, and natural history information to customers
Assist customers to load and unload boats and equipment from their vehicles.
Assist team members to load and unload equipment for deliveries.
Assist team members to plan delivery schedule to balance customer requirements and staffing schedule
Clean all equipment upon return and prepare it for subsequent rentals.
Answer phone calls and emails - provide information and manage customer reservations.
Manage point-of-sale transactions for items sold by Jack’s.
Manage inventory, order products, restock displays for items sold in the shop
Address issues regarding damaged/late equipment with customers
Ensure customers’ safety, fun and complete satisfaction.
Assist in cleaning rental facilities to ensure a successful, professional and excellent experience for all.
Be an ambassador for Jack’s Boat Rental.
Other duties and responsibilities as assigned.
Qualifications include:
Previous management experience
Previous customer service experience
Willingness and commitment to act in a professional and courteous manner at all times
Knowledge of associated skills and equipment associated with non-motorized water sports
Detail-Oriented
Comfort with using technology as part of customer service
Ability to work in a team environment
Willingness to be flexible with work schedules
Commitment to uphold all policies and protocols at Jack’s Boat Rental
Preference given to applicants that can work through Labor Day
Requirements include:
Able and willing to lift 50 pounds, repeatedly, in each work day
At least 20 years of age
Must be available to work between the hours of 8:30 a.m. and 5 p.m. (holidays and weekends included)
Have or willing to obtain basic first aid and CPR certifications
Must have reliable transportation to and from work site
Personal interest in outdoor recreation, especially non-motorized watersports
Knowledge of Cape Cod (or willingness to learn) a plus
Please send resume and cover letter to mike@jacksboatrental.com Put the job title in the email heading. Tell us about your experience with boats, with customer service, and your availability for the summer.
Phone inquiries: 508-349-9808
Equal Opportunity Employer