Genesys Architect

Role: Genesys ArchitectLocation: Canton, MA and Louisville, KY (Day 1 On-site)Duration: 12+ Months Job description: Need a Genesys Functional SME to help guide client implementation of Genesys Features and Functions having real world experience within a call center Example IVR Skill Based Routing Call Back Queuing Agent Desktop etcProfile SpecificationExperience in Genesys CX functionality and features with real world experience optimizing IVR skillbased routing Queue management and agent desktop integrationStrong Analytical skills with ability to analyze data identify trends and develop effective solutions using intent analyzer and other tools and techniquesKnowledge of latest Genesys features to create future ready solutions with a practical value driven approachAbility to create omnichannel experience in integration with multiple digital channelsGood understanding of telephony enterprise and data integration IVR flow design optimization and implementation of effective knowledge management and selfservice featuresCollaborate with cross functional team for creating optimal solution and developmentSkillsMandatory Skills : Architectural diagrams, Docker, Microservices, Software Engineering and Design Architecture, UML diagrams