Job DescriptionWhen you are part of the team at Thermo Fisher Scientific, you will do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.How will you make an impact?As a Field Service Engineer, you are responsible for managing all aspects of field service support, customer relationship management and providing detailed reports to the customer. The successful candidate will provide complete services on chromatography and mass spectrometry equipment systems, including installation, repairs, preventative maintenance, and instrument qualifications. You will also coordinate resources and work with the Service Team to deliver technical expertise to customers with high-quality results to ensure high-customer satisfaction. This position will remote and based out of the Boston/Cambridge, MA area.What will you do?
Perform on-site installation, repair, maintenance, qualification, and validation of chromatography and mass spectrometry equipment systems at various customer labs across the region.
Provide technical expertiseto meet customer needs
Provide phone, augmented reality, and live support to resolve customer service requests
Schedule and track service calls, manage personal parts inventories, and complete job tasks and complete service reports using a customer’s management software
Reviews performance reports and documentation from customers and other field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem.
Performs repair, replacement, or other corrective action.
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Regularly attendfactory provided technical and service training on newest and latest chromatography and mass spectrometry products developed by Thermo Fisher Scientific.
Provide accurate and timely completion of service reports, expense reports, company provided car maintenance, and other administrative tasks.
How will you get here?EducationBS degree in Sciences, Engineering, Electronics or equivalent experience.
Background in Chemistry or Biochemistry preferred
Knowledge, Skills, Abilities
Must have valid driver license
Ability to travel up to 50% overnight domestic travel
Ability to work overtime and/or outside regular business hours, and/or on-call work
Regularly lift and/or move up to 50 pounds; and occasionally lift and/or move 100+ pounds
Experience with troubleshooting and repairing analytical equipment
Experience with liquid chromatography required
Experience with mass spectrometry preferred
Experience with method development and analytical chemistry preferred
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Compensation and BenefitsThe hourly pay range estimated for this position based in Massachusetts is $40.06–$60.08.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewardsThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.