Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients. Position Summary: The radiology patient access rep performs a wide variety of detail-oriented duties in the process of arriving and registering patients in the radiology dept. Location: 680 Centre Street, Brockton, MA Department: Radiology This is a full-time 40 hour/ week position. Alternating holidays and weekends. Responsibilities:
May be called upon to schedule patient appointments.
Uses independent judgment, ingenuity and is self-motivated.
Checks for payers’ prior-authorization requirements, validates active coverage. Manages incoming phone calls in a positive professional manner.
Schedules appointments for imaging and other procedures as assigned.
BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE:
The duties require knowledge of procedures and policies related to the Radiology Department and functions as a team player.
Must be able to work in a fast paced environment and demonstrate the ability to prioritize multiple competing tasks and demands.
Must have excellent customer service skills with both internal and external customers.
Education/Experience/Licenses/Technical/Other:
Education: Highschool Diploma or equivalent
Experience: 1 year experience in medical or customer service working environment, radiology experience preferred.
Certification/Licensure: N/A
Software/Hardware: Nextbar, Evicore and Meditech experience preferred.
Other: Medical Terminology