Norfolk Kitchen & Bath offers its customers the full package from design & selection through complete installation of their kitchen and bath projects. We take pride in the service we provide to our customers and believe this factor gives us a competitive edge over our competition. Our construction team is a group of skilled tradespeople who bring to their jobs this same level of pride and customer service mentality.
The Lead Carpenter role is responsible for ensuring accurate and timely completion of the remodeling project contracts for Norfolk customers. The Lead Carpenter will be the point person on assigned job sites and work with the Project Managers to ensure the projects are completed on schedule and budget by maintaining daily and project activity logs. This role will work along a mid- level carpenter and serve as the lead and mentor focused on developing.
While in the field, you will be responsible for the on-site management of installation and to ensure customer satisfaction through proactive communication. You will need to understand the scope of work, materials needed, work with assigned subcontractors for other trades and meeting the schedule expectations of the project. The Lead Carpenter will work closely with their Project Manager to communicate progress, potential issues and customer feedback.
Safety is a key component of all jobs and the Lead Carpenter is responsible for proper site prep and mitigation. As we are working in customers’ homes, attention to job site conditions is important.
Profitability of projects is directly connected to efficiency on the job, so expectation to complete within timeline and avoiding unnecessary site trips is the key.
Lead Carpenter will work with Project Manger on any necessary job change orders to get cost and scope change approval.
As the Lead Carpenter you will be able to:
Read floor plans and elevation details
Have a keen accuracy for details including measurements
Act in a high level of professionalism to be able to interact with customers via in person and phone
Focus on high level of customer service and able to resolve job issues in the field
Lead others to complete tasks using strong project management skills
Use technology tools to track work hours, email, and job information
Safely operate company tools for the job as well as company vehicle with valid driver’s license and clean RMV
Education and Experience
5+ years residential carpentry experience, preferable in remodeling
Experience installing cabinets of various types, including standard, frameless and inset as well as crown molding
3+ years of finish carpentry experience, required
Face to face customer service experience
Framing and rough carpentry
Send resume/work history along with contact information to be considered.