IT Coordinator-Full-Time/Onsite
We are looking to hire a dynamic IT Coordinator to join Pauline Books & Media/Daughters of St. Paul to ensure that our company's Information systems are secure and running smoothly; to be the main point of contact for upgrades, testing, maintenance and support of our network devices, phone systems, POS devices, computers, tablets, phones, etc.; to provide our sisters and staff with training on using hardware, software, and cloud-based services; to build professional working relationships with third-party tech providers.
ROLES & RESPONSIBILITIES
· Reports directly to the IT Manager and serves as a backup when IT Manager is out-of-office
· Managing and maintaining the organization's technological equipment in collaboration with the IT manager and third-party MSP.
· Keeping an inventory of all company electronic assets, assessing electronic assets life-cycle, managing data on EOL storage devices to be prepared for electronic recycling.
· Evaluating and managing all hardware purchasing & software licensing in collaboration with the IT Manager.
· Ensuring that company devices interconnect with file servers, email servers, financial systems, and cloud-services seamlessly and securely.
· Installing, upgrading, and managing software and hardware on company devices in collaboration with the IT Manager and third-party MSP.
· Documenting system interconnectivity and test sequences for UAT whenever there are changes made to the system
· Providing sisters & staff with training and documentation on how to use hardware, software, and cloud-based services.
· Ensuring backups are viable and restoring lost data as needed in collaboration with our third-party MSP.
· Monitoring KnowBe4 PhishER, mitigating risks by communicating to the IT Manager and third-party MSP
· Participate in webinars for a comprehensive understanding of our Information Systems as needed
· Assist the Database Inventory Manager with our multi-lingual catalog: Spanish, Portuguese, Italian, etc.
· Assist the Accounting Staff with our multi-lingual vendors: Spanish, Portuguese, Italian etc.
· Assist the IT Manager with new projects, upgrades, hardware/software system migrations, PCI Compliance submissions, scheduling Cybersecurity training modules
· Adapt to changing priorities, learn new skills, and contribute to cross-functional projects at the direction of the supervisor
KNOWLEDGE & QUALIFICATIONS REQUIRED BSc in Computer Science, Information Technology or a related field and a minimum of two (2) years experience in IT tech support, system/network administration and/or cybersecurity.
· Strong troubleshooting, analytical, and problem-solving skills.
· Good interpersonal skills and the ability to work with technical and nontechnical personnel.
· Expertise in configuring and managing PCs, Apple iOS and Android devices.
· Microsoft Office 365 (email and inter-company communications, document processing in Word/Excel, cloud file storage in SharePoint)
· Experience with any of the following systems:
o POS Systems (Teamwork CHQ)
o eCommerce platforms (Magento or BigCommerce) and third-party integrations/plugins
o Publishing House or other B2B software (Acumen Book)
o Cybersecurity platforms (KnowBe4)
SKILLS & COMPETENCIES
· Attention to detail with high levels of accuracy
· Display a high level of initiative and understanding
· Excellent communication skills – verbal, listening and written
· Ability to juggle tasks while prioritizing and maintaining the ability to quickly identify errors and omissions.
· Basic knowledge of cybersecurity privacy laws and regulations related to handling customer records and proprietary information
· Knowledge of Spanish & Portuguese is a great asset.
PERSONAL CHARACTERISTICS
· High degree of integrity and trustworthiness
· Display a high degree of respect for self, colleagues, and superiors
· Willing to work in a team environment