Pauline Books & Media is looking for a full-time eCommerce & POS Database
System Administrator to manage and support our multi-platform database
system: to verify and maintain accurate catalog information and up-to-date
customer data in order to ensure seamless customer service; to be the main
point of contact for upgrades, testing, maintenance and support; to build
professional working relationships with sisters & staff in other departments, and
third-party software vendors.
ROLES & RESPONSIBILITIES
Reports directly to the IT Manager
Works closely with the IT Manager and ensures all third-party integrations
and plugins on our eCommerce & POS platforms are working as expected.
Work closely with our POS Database Inventory Manager and eCommerce
Manager to ensure the eCommerce catalog is accurate and that
discrepancies are resolved in a timely manner
Works closely with other departments to ensure customer data is up-todate (contact info, house account info, gift cards, store credit, etc.)
Responsible for managing customer data in our eCommerce & POS
platforms - maintaining accuracy and merging duplicate records
including sales history as needed.
Responsible for all transactional and related email communications
(eCommerce, POS, MailChimp/Mandrill).
Day-to-day maintenance and upkeep of our eCommerce & POS platforms:
managing users and resetting passwords as required; troubleshooting
issues in collaboration with IT Manager and third-party support teams.
Monitor emails and notifications relating to bot attacks, site downtime,
and coordinate the return of service in collaboration with our IT Manager
and third-party support teams.
Ensure backups are viable and running successfully on a regular basis
Participate in webinars for a comprehensive understanding of the
eCommerce & POS platforms as needed
Assist IT Manager in rolling out eCommerce & POS system upgrades
Coordinate and schedule upgrades and training for sisters & staff as
needed.
Adapt to changing priorities, learn new skills, and contribute to cross-functional projects at the direction of the supervisor
KNOWLEDGE & QUALIFICATIONS REQUIRED
BS in Computer Science, Information Technology or a related field and a
minimum of two (2) years experience in website administration and/or database
management.
Desirable:
The software platforms in use in our environment (and in which the
successful candidate will be expected to become competent) are:
Microsoft Office 365 (email and inter-company communications,
document processing in Word/Excel, cloud file storage in SharePoint)
Experience with any of the following systems:
o POS Database Systems (Teamwork CHQ)
o eCommerce platforms (Magento or BigCommerce) and third-party
integrations/plugins
o Publishing House or other B2B software (Acumen Book)
o CRM software (MailChimp) integrated with other platforms
Prior experience with any of the above platforms would be an asset
Previous web development or eCommerce experience would be an asset.
Use of VPN, private home office, and fast home internet connection if
working remotely
SKILLS & COMPETENCIES
Attention to detail with high levels of accuracy
Working knowledge of Microsoft 365, Excel and Outlook
Display a high level of initiative and understanding
Excellent communication skills – verbal, listening and written
Ability to juggle tasks while prioritizing and maintaining the ability to
quickly identify errors and omissions.
Basic knowledge of cybersecurity privacy laws and regulations related to
handling customer records and proprietary information
Proficiency in Spanish for data entry is desirable by not required
PERSONAL CHARACTERISTICS
High degree of integrity and trustworthiness
Display a high degree of respect for self, colleagues, and superiors
Willing to work in a team environment