On-site | Canton, MA
Monday–Friday | 9:00 AM – 5:00 PM
We’re growing fast—and looking for a driven, hands-on leader to take our customer service team to the next level.
Cash for Gold USA is one of the leader in the online precious metal recycling industry. We’re a fast-paced, collaborative office with a sharp, motivated team—and we’re looking for a Customer Service Manager who can lead by example, jump in to close deals, and deliver an exceptional experience to every customer.
About the Role:
As our Customer Service Manager, you'll do more than just oversee the team—you’ll roll up your sleeves, close deals, handle high-value customer transactions, and bring structure, strategy, and energy to our front-line operations. You'll manage a small, busy team while also acting as a key point of contact for top-tier customers.
This is an on-site position with room to grow, immediate impact, and performance-based incentives.
What You’ll Do:
Lead and mentor a team of customer service reps
Handle inbound and outbound customer communication (phone, email, text)
Personally manage high-value leads and close deals
Resolve complex or escalated issues with professionalism and urgency
Oversee shipping, insurance, and appraisal workflows to ensure efficiency
Identify ways to improve systems and customer satisfaction
Track performance, coach team members, and support training
What We’re Looking For:
Experience in customer service management, sales, or call center leadership
Strong communicator who’s confident on the phone and calm under pressure
Motivated to own your results and lead from the front
High attention to detail—especially with time-sensitive or high-value items
Organized, reliable, and proactive in improving systems and people
Comfortable working full-time on-site in Canton, MA
18+ and eligible to work in the U.S.
Positive Vibes Only.
Compensation & Perks:
$65,000 base salary + commissions
Free lunch every day (yes—every day)
401(k) with company match
Friendly, supportive, no-drama team environment
A chance to lead and grow in a specialized, high-trust industry
This is more than a management job—it’s a leadership opportunity.
If you're ready to step into a role where you can truly make a difference while growing your career, we’d love to hear from you.