Temporary Patient Experience Representative

Our client, well-known healthcare organization in Waltham, MA, is seeking a Patient Experience Representative to join their team. This is a full-time, onsite role Monday-Friday, 9:00 AM - 5:30 PM, lasting 6-12 months with the potential to convert to a permanent position. The pay rate is $21/hour, and free parking is available onsite. This position plays a key role in ensuring a positive experience for patients and families in a fast-paced clinical setting. Qualified and interested candidates are encouraged to apply today for immediate consideration.Key Responsibilities:Provide professional and welcoming customer service to patients, families, and visitorsAccurately record and process demographic and insurance informationMonitor and manage clinic schedules and patient flowCoordinate with clinicians and supervisors as neededAnswer and route calls; triage urgent messagesAttend daily team huddles and support smooth departmental operationsAssist patients with portal enrollmentSupport process improvement initiatives and ad hoc projectsCandidate Qualifications:High school diploma or GED requiredPrevious front desk or customer service experience requiredEPIC experience strongly preferredAbility to work onsite and comply with vaccination/immunization requirementsBeacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)