Program Manager, Customer Retention and MIS programs

We are seeking a Program Manager with a strong background in Customer Success to join our dynamic team. This role demands a proactive, results-oriented individual who thrives in a fast-paced environment and can seamlessly bridge cross-functional teams. The ideal candidate is an exceptional communicator, a strategic thinker, and a hands-on executor who takes full ownership of programs from initiation through completion.Key ResponsibilitiesProgram Leadership: Own and drive cross-functional programs that enhance customer success outcomes and strategic initiatives.Stakeholder Management: Act as a liaison between teams, ensuring alignment and effective communication at all levels—executive to individual contributor.Customer Advocacy: Incorporate customer-centric thinking into program planning and execution, ensuring programs directly support customer satisfaction and retention.Project Management: Define project scopes, timelines, resources, and milestones; manage risks and ensure successful delivery.Process Optimization: Identify gaps in current workflows and implement scalable solutions to improve efficiency and performance.Reporting & Analytics: Deliver consistent updates, KPIs, and executive-level reporting to ensure visibility into program performance.#LI-CT1