Principal Value Engineer

At Freshworks, we believe business software should be as intuitive and user-friendly as the apps you use every day. As a Principal Value Engineer, you will play a pivotal role in shaping our strategic customer engagements, scaling value selling globally, and serving as a thought leader across our GTM organization.We’re looking for a consultative and analytical leader who can engage C-level audiences, build complex business cases, and influence decision-making at the executive level. This is a high-impact role that blends financial acumen, storytelling, and cross-functional leadership.Reporting to the Director, Solution Engineering you will partner closely with Sales, Solution Engineering, Marketing, and Product teams to elevate our value-selling motions across key regions and strategic accountsKey ResponsibilitiesLead Strategic Value Engagements: Drive high-impact discovery and value engineering initiatives with executive stakeholders at strategic accounts; act as a trusted advisor and consultative partner throughout the sales cycle.Develop Executive-Level Business Cases: Create ROI/TCO analyses, scenario-based value models, and custom C-suite presentations tailored to complex enterprise needs.Scale Value Engineering Globally: Contribute to the development of scalable tools, frameworks, and templates that enable global teams to execute value-driven sales strategies.Influence GTM Strategy: Partner with senior leadership across Sales, Marketing, and Product to infuse customer value insights into messaging, positioning, and product roadmap alignment.Coach & Mentor: Support onboarding and continuous enablement of Senior Value Engineers and cross-functional sellers on value methodologies and customer business outcomes.Drive External Thought Leadership: Represent Freshworks at industry events, webinars, and customer advisory boards to promote our value-first perspective and elevate brand credibility.Benchmarking & Market Insights: Leverage internal data and external research to define business benchmarks, industry trends, and value impact metrics that support strategic account planning.