About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleAs Manager within our IT organization, you will be responsible for overseeing the IT Operations Center, which provides 24/7 support for the IT infrastructure and services of our organization and includes the major incident management team, which handles the resolution of critical incidents that affect the business continuity and customer satisfaction.LocationThis role is designated as a fully remote position within the United States.The Main Responsibilities
As an IT Operations Manager, you will be responsible for overseeing the IT operations center, which provides 24/7 support for the IT infrastructure and services of our organization.
You will also lead the major incident management team, which handles the resolution of critical incidents that affect business continuity and customer satisfaction.
You will work closely with other IT managers, stakeholders, and vendors to ensure the alignment of IT operations with the business objectives and strategies.
You will also monitor the performance, availability, and reliability of the IT systems and services, and implement continuous improvement initiatives to enhance the quality and efficiency of the IT operations.
What We Look For in a CandidateRequired Qualifications :
Preferred three to five years of experience in IT operations management or lead position, preferably in a large and complex IT environment or similar Team Lead experience.
Preferred experience in leading and managing IT operations center and major incident management teams or similar experience.
Strong knowledge of IT service management frameworks and best practices, such as ITIL
Ability to work under pressure, prioritize tasks, and handle multiple projects simultaneously.
Effective performance management of all staff, including objectives setting and development plans
Preferred Qualifications:
Build good relationships with our clients, peer managers and other Lumen teams through appropriate communication and teamwork.
Must have excellent interpersonal, written, presentation and communication skills
Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine root cause to performance shortfalls and implement corrective actions
Ability to develop effective key collaborative relationships across organizational boundaries and experience working within and managing virtual teams
Ability to develop and motivate employees to do what it takes to get things done, set an example by embodying Lumen’s unifying principles
Certifications in IT service management are a plus.
Legal StatementsIn any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Compensation↵The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$94,420 - $125,890 in these states: AR ID KY LA ME MS NE SC SD$99,390 - $132,510 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY$104,360 - $139,140 in these states: CO HI MI MN NC NH NV OR RI$109,330 - $145,770 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WAAs with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.What to Expect NextBased on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.Requisition #: 335681Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary RangeSalary Min :94420Salary Max :145770This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Application Deadline11/21/2024