Lead - Content Creation

Designer to join our expanding Revenue Enablement team. In this role, you'll lead the design and development of impactful, measurable learning programs and resources that empower Freshworks teams to engage with and sell our products effectively. You'll partner closely with our Go-to-Market (GTM) teams to create educational content and training materials that enhance sales performance and product knowledge. With a deep understanding of adult learning principles, you'll translate complex business requirements into engaging and effective learning solutions in collaboration with subject matter experts and key stakeholders. This is a unique opportunity to shape the learning experiences that fuel our sales, partner, and customer success teams. Key Responsibilities: Collaborative Curriculum Design: Partner with cross-functional teams and Subject Matter Experts (SMEs) to co-create dynamic curricula for live classrooms, workshops, and e-learning experiences, utilizing AGILE methodologies for continuous improvement and flexibility. Global Scalable Training: Design and deliver cutting-edge training solutions (live in-person, live virtual, and asynchronous) that are scalable across global audiences. Create engaging exercises, tutorials, job aids, knowledge assessments, and integrate social or connected learning strategies using multi-media-based assets. Information Architecture: Craft clear and logical information structures to ensure content flows intuitively and is easily understood. Apply learning science principles to enhance knowledge retention and learner engagement. eLearning Design: Utilize advanced eLearning authoring tools to develop interactive and immersive online learning experiences. Focus on content structure, clarity, and effective writing to collaborate seamlessly with eLearning developers. Ongoing Quality Assessment: Regularly assess training solutions for quality, scalability, and impact on learner behavior and business objectives. Implement iterative improvements to drive measurable outcomes. Technology - Enhanced Learning: Harness the power of innovative technologies to maximize learner access and deliver just-in-time learning opportunities. Continuously explore and incorporate emerging tech to craft engaging and memorable learning experiences. Innovative Learning Solutions: Stay at the forefront of learning methodologies, technologies, and tools. Conduct ongoing research to ensure our learning solutions are cutting-edge and effective in meeting evolving learner needs. Outcome-Oriented Assessment: Design robust assessments that accurately measure learner performance, ensuring alignment with desired outcomes and providing actionable insights for continuous improvement. Please note this is a hybrid role with onsite expectations of 3x/week (Tue-Thur)